Privacy Policy
This policy explains how information submitted through the Hioki website may be collected and used. Visitors often share contact details, company names, product families, calibration questions, service timing, application notes, and measurement context. That information is used to respond to the request, clarify technical needs, route the inquiry, improve website content, and maintain a practical record of the support conversation. The site is designed for business-to-business engineering inquiries and should not be used to submit personal medical information, employee records, export-controlled details, or confidential facility data unless a controlled channel has been arranged separately.
Inquiry forms may collect name, email address, company, instrument family, primary need, and message content. If you include serial numbers, calibration dates, site schedules, or project context, those details may be reviewed to prepare a more accurate response. You decide what to submit, and you should limit the message to information needed for product selection, calibration planning, service coordination, or measurement documentation support.
Submitted information may be used by support, sales, service, or technical teams to answer your request. It may also be used to maintain records of business communication, improve response quality, and identify common content needs. Information may be shared with service providers or affiliated support resources when needed to operate the website, manage communications, or respond to the inquiry. The site does not require visitors to provide sensitive personal information to browse product and industry pages.
Business inquiry records may be retained as long as needed for support history, legal compliance, service continuity, and operational review. You may request correction or removal of contact information where applicable by contacting support. Some records may need to be retained when they relate to ongoing service, legal obligations, security, or legitimate business documentation. Browser technologies such as cookies or analytics may be used to understand site performance and improve navigation, subject to available settings in your browser.
Contact Hioki with the email address used in the inquiry and the business context for the request.